没有从 Bitcointrademax 得到我的钱

我在一个叫 Bitcointrademax 的平台上投资，是由一位名叫 Jabulisile Khumalo 的女士介绍的，她显然是一名代理人。大约一周前，我收到了我的提款 ID 和密码，可以继续提款到我的银行账户。第二天填写提款请求后，显示提款已完成，但现在一周多了，我的帐户中仍然没有任何东西，一分钱都没有，我已经损失了 38,532 美元，我真的需要帮助。

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Did not get my money from Bitcointrademax

I've invested money on a platform called Bitcointrademax was introduced to the platform by a lady called Jabulisile Khumalo apparently an agent. About a week ago I received my withdrawal id and password to proceed with withdrawals to my bank account. After filling out the withdrawal request the next day it showed withdrawal completed but little over a week now and still have nothing in my account not one cent I've lost $38,532 and I'm really in need of help my email Nickbester21@gmail.com please